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Cancellation and Refund Policy

 

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within 24 hours to one up to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.

 

What CAN be Refunded:

Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.

Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.

 

What CANNOT be refunded:

All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

Hotel extensions and instant confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

 

Our Cancellation Policy

The Cancellation policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that White Sky Travel and Tourism will always adhere  to individual tour policies when applicable.

30 days prior to date of travel : 25% cancellation fee apply

15 days prior to date of travel : 50% Cancellation fee apply

If a tour is scheduled to depart within the next 5 days, there will be NO refund.

Local tours, activities, admission tickets/passes are Non-refundable.

For refunds processed by credit card or online payment, any bank charges will be deducted from the overall refund amount as transaction fee. The refund amount can also be credited directly to your account for future bookings without any transaction fee.

 

How to cancel a reservation?

We will process your cancellation/refund request within 1 to 7 business days. We will NOT acknowledge any verbal / over the phone request or voice note. Verbally speaking with our customer service representatives without email will not guarantee that your cancellation has been processed or acknowledged.

Please make sure to email us for cancellation requests.

Contact Email: support@whitesky.ae

 

Amendment Fees:

Any changes made to a reservation after successfully submitted, 7 days before the tour departs will be subject to amendment fee (per change) mentioned below. Reservations changes will be confirmed within 1 to 2 business days.

The following constitute as an amendment to a tour:

  • Changing departure date – (depends on the Airline charges)
  • Changing pick up time or location – 250 AED
  • Changing tour – 250 AED
  • Changing guest name – 100 AED
  • Changing itinerary – (base on providers calculation of charges and availability)
  • Removing / replacing a guest -100 AED
  • Adding / replacing a guest – 100 AED

Paying the amount mentioned as amendment fee does not guarantee a change can or will be made, it is still depends on the availability of the tour.

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White Sky Travel & Tourism